Lee Davis is a tech analyst who has been covering the document imaging industry for over five years. Currently, Lee is the Associate Director of Software and Scanners at Keypoint Intelligence, where ...

Struggling to choose between ACD vs IVR? Learn which one’s best if you have to choose and when you should use both. ACD (automatic call distribution) and IVR (interactive voice response) are two ...

Automatic call distribution systems are frequently used in the telephony industry. They will generally be used in contact centers expecting high volumes of inbound calls. They are automated systems ...

Anemia of chronic disease (ACD) and iron deficiency anemia (IDA) are two conditions that share similar symptoms. However, they have different causes and may require different treatments. ACD, also ...

Lansing-based ACD.net announced that it has built a new collocation site in Muskegon and will now provide low-cost data and voice services in West Michigan using industry standard T1 lines. ACD says ...