You’ve been there: you and others are sitting at a table with a budget spreadsheet, reviewing line items in an attempt to reduce costs. The problem is, when it comes to IT, attempts to reduce costs ...

The Service Level Agreement (SLA) is a contractual agreement between a service provider and customer that defines the expected level of service delivered by a service provider. The purpose of an SLA ...

The IT industry is awash with credible metrics that are used to measure performance, efficiency, resiliency and a load of other important infrastructure characteristics that are routinely used and ...