RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)-- Avaya (NYSE:AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced that at Customer Contact Week 2022 ...

Avaya this week launched a new contact center solution that partners say fills a gap in the UC vendor's steadily growing midmarket portfolio. The new Avaya IP Office Contact Center solution, according ...

Avaya last week unveiled software that the company says will let customers extend call-center capabilities to multiple sites over IP. Avaya last week unveiled software that the company says will let ...

Google has unloaded a number of goodies all over the map (including another direction for Google Maps), and wedged in there is one in which no one will need a map or even leave the house. Developed in ...

SINGAPORE--Avaya is tops in the call center and wireless local area network (WLAN) solutions markets in Asia Pacific, according to Frost & Sullivan. The research organization this week presented two ...

Avaya today released three new contact center applications that tie into the Avaya Aura Contact Center Suite. These applications are designed to help businesses create competitive advantage through ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE: AVYA), a global leader in solutions to enhance and simplify communications and collaboration, today announced an expansion of its artificial ...

It's all about stronger contact resolution and better customer satisfaction, according to Avaya, and that means a slate of new products in its Contact Center Suite, which Avaya announced this week.

Unique AI and machine learning technology natively integrated in Avaya IX Contact Center solutions “According to research on AI in the contact center, conducted by Vanson Bourne1 and sponsored by ...

Customer relationship management is going social. Avaya is helping to reinvent customer relationship management in its newly released Aura Contact Center 6.2, with tools to improve customer service ...

Google and Avaya are chasing companies seeking to install or upgrade call center systems, promising them easier and more affordable deployments via Chromebooks and a WebRTC interface to the Avaya ...