I am a firm believer that the customer is the lifeblood of every business, and as such, they are a powerful force to deal with. I also wonder, if the previous statement is true, why don't these ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Great customer service skills represent the practices, methodologies and techniques that employees use to better engage and interact with customers. Employees with these skills enable a company to ...

“#1 in Customer Service!” is something we see everywhere these days but happens to just be a lot of lip service. You see it plastered on every billboard, wrapped truck, website banner and more. When a ...

With 2015 only about a month old, I thought I would share some of my favorite customer service tips for the new year. Here are 15 pointers for 2015 that can help you build your business: 1. Get back ...

Recently I had the opportunity to listen to an inspiring presentation by Horst Schulze, Founder of the Ritz Carlton Hotels and, more recently, Capella Hotel Group. His goal during the presentation was ...

— his 35 years in fixed ops, Bob Cawley has heard his share of advice. He has been told about new gadgets, the latest and greatest processes and bold "out-of-the-box thinking." To it all, Cawley says, ...

Most of the interactions a company has with its customers are service encounters. But how do you give your customers good service? By the term "service", we're not just talking about giving customers ...

Q: I’m curious about providing “wow experiences” for our customers as a way to elevate the customer service we’re currently providing. Candidly, we have so much trouble just getting through the day ...

Your article was successfully shared with the contacts you provided. Now that the holidays are behind us, I thought I’d share some of my favorite customer-service tips. Here are 15 for 2015: 1. Be ...