Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

VR may be the future of training for on-the-job skills, but it may also benefit soft skills. Learn more about how virtual reality is changing the job-training game. Virtual reality (VR) is gradually ...

Call-center employees face stressful situations on a daily basis — irate customers, high targets and more. What skills can help them cope? Call-center employees have rightfully been heralded as the ...

Teaching — and measuring — hard and soft skills are uniquely different. It's far easier to teach and measure hard skills, and usually, teachers teach hard skills while trainers train soft skills.

TORONTO--(BUSINESS WIRE)--Just one-fifth of employees say their companies are effective at training and developing soft skills, according to The New Skills Gap: Building Tomorrow's Workforce Today ...

Opinions expressed by Entrepreneur contributors are their own. Teaching — and measuring — hard and soft skills are uniquely different. It’s far easier to teach and measure hard skills, and usually, ...