With increased market competition and the rise of challenger banks, traditional financial institutions must differentiate themselves by keeping, or even out-pacing, consumer demand and ever-evolving ...

For customers, they mean great service in a matter of minutes from the comfort of home or the office instead of trekking across town, fighting traffic, avoiding the window washer guys, parking the car ...

MICROSOFT on Tuesday (Jun 4) said it will introduce new artificial intelligence tools for customer service call centres. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology ...

Contact centre operators must use data and speech analytics to thwart fraudsters as agents become the frontline for attack FourNet webinar ...

How a reimagined approach to customer service in the data centre industry can effectively address complex technological and business challenges The data centre industry is undergoing rapid ...