CHICAGO - Comcast (CMCSA), long dogged by a reputation for terrible customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. "There are ...

CHICAGO (AP) — Comcast, long dogged by a terrible reputation for customer service, is planning to hire thousands and is rolling out new tools to improve its interactions with customers. “There are ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

Comcast plans to add 400 jobs in the next year, about 300 of them will be in the company’s customer service call centers in Ann Arbor, Plymouth and Sterling Heights. The hires are part of a national ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

Comcast is taking some big steps in the next several years to strengthen its customer service, including hiring on over 5,000 call center reps, building new call centers and boosting its technical ...

CORRECTION: An earlier version of this story incorrectly stated the number of jobs affected by the closure of Comcast's facility in Alpharetta. Comcast will close a facility in Alpharetta soon, ...

Comcast Corp., the biggest US cable-TV provider, will create more than 5,500 jobs during the next few years to improve customer service. Three new customer-support centers employing 2,000 workers will ...

Every Thursday, get the latest dispatches from Philly’s business and innovation community delivered right to your inbox. Comcast is apparently quite serious about improving its reputation for poor ...