The way you handle your response to a guest complaint is key to keeping a positive reputation and maintaining your current customer base. The Cutting Edge PR website warns that a business loses about ...

For 13 years, I was a constituent services staffer for a Michigan legislator. In other words, my job was to try to resolve constituent complaints. That means I’ve seen a lot of complaint letters. I’ve ...

Elaine Goldman had just returned home from a disappointing cruise experience on Royal Caribbean. Traveling with her elderly mother, Goldman says she found the food “terrible” and the crew “rude,” ...

Plane passengers seem prone to depicting as well as explaining complaints. The pictures on this complaint letter of a man miffed - and that's putting it mildly - to have been seated next to the ...