Have you ever waited on the line for a customer care representative to help place that very important order right before Christmas, or help you figure out how to resolve a technical issue with your ...

SAN ANTONIO — San Antonio Marriott Global Reservation Sales and Customer Care is no stranger to the Top Workplaces list. In prior years, the call center on the North Side appeared as the second-, ...

The B2C world is frantically searching for the answer to the industry’s key question: “How to exceed ever-heightening customer expectations?” Customers’ growing appetites are now taking a toll on ...

Tektronix Communications has introduced Zoey, an Interactive Voice Response (IVR) system that allows VoIP, wireless and analog phone users to test and diagnose the quality of their service at any time ...

Customer care calls for WiMax operator Clearwire will go to the Philippines after TeleTech Holdings, the outsourcing company that Clearwire hired last month, closes down the carrier’s former call ...

Sitel announced Friday it is adding new business to its customer care call center in Norman. The call center has begun a recruitment drive to hire 400-plus new associates over the next several months.

Many firms, have free customer care lines. These were set up to respond to pressing issues from their clients but firms never envisaged a situation where cheeky clients would use the free service for ...