In today's competitive food service industry, simply serving delicious food is no longer enough. Restaurants are now focusing on crafting unforgettable experiences that leave a lasting impression. By ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go. A ...

In any quick service restaurant, consistency, speed, and customer satisfaction are the secret sauce to keep customers coming back. Guests expect the same quality of service every time they visit, ...

IRVINE, CALIF. El Pollo Loco restaurant took home top honors recently at the fast-casual Mexican-food chain’s annual Pollo Bowl of Tournament Champions. —A Los Angeles-area The tournament was created ...

Move over Yelp, a new restaurant review site is on the scene, but it’s causing quite a stir by how it ranks eateries. Instead of rating the food, customer service, and ambiance, it’s judging the looks ...