Lufthansa Group has set up an Accessibility Customer Advisory Committee, tasked with the goal of making the air travel experience better for passengers with impairments or disabilities ...

Lufthansa Group aims at making travel more accessible for customers with disabilities, established a Customer Advisory Committee.

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Kanye West just set the new record for insensitivity to ...

"Every day seemed to offer new surprises and things were said to me — often in the guise of 'help' — that I never thought I’d hear come out of people’s mouths." It took me over 20 years to get used to ...

In a significant decision for all businesses that maintain an online presence, a California court recently ruled that a luggage retailer violated the Americans with Disabilities Act (“ADA”) and ...

Raghu Ravinutala is the CEO and Co-Founder of Yellow.ai, a global leader in generative AI-powered customer service automation. Until now, discussions regarding AI in customer service have ...

SEATTLE--(BUSINESS WIRE)--According to Coherent Market Insights, the global visual impairment market is estimated to be valued at US$ 4,362.8 million in 2020 and is expected to exhibit a CAGR of 8.1% ...

BOSTON, June 09, 2020 (GLOBE NEWSWIRE) -- LogMeIn (Nasdaq: LOGM) today announced the results of a new global commissioned study conducted by Forrester Consulting that explores how businesses are ...