Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It is no secret that customer service and customer support are equally critical with respect ...

Rules for Excellent Customer Service in Banking. Banking is a competitive industry, and as such, high quality customer care is invaluable to cultivating and retaining customers. In addition to... How ...

“Customer focus is part of who we are at NRG. It’s embedded in our DNA.” ~ NRG President & CEO Mauricio Gutierrez To provide this experience to our customers, employees across the organization set ...

Most of these brand names shouldn’t surprise you. There will be naysayers who believe, based on their personal experience, that some of these companies don’t belong on the list. This was a popularity ...

Amidst its many challenges, the pandemic has revealed a unique opportunity for customer service organizations. On one hand, it has elevated the importance of customer service to nurture customers to ...