When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Accelerate your tech game Paid Content How the New Space Race Will Drive Innovation How the metaverse will change the future of work and society Managing the ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

While TeamViewer makes it easier for non-technical users, it has quickly become a favorite tool for most scammers. For the ...

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Broadcast equipment manufacturer Wheatstone is now offering “remote-in” technical services to support its WheatNet IP customers. The company said this new service helps fill the engineering gap, and ...

The landscape of work has dramatically changed in recent years, with the rise of remote teams becoming a common phenomenon across industries. Advancements in technology have accelerated the transition ...

While the way we work continues to evolve, it’s clear by now the concept of remote work is here to stay. And employees seem to like working from home, with more than 70% of people who work remotely ...