You will no longer need to buy an Internet Protocol phone to make and receive IP calls. Cisco Systems is rolling out a $210 box that links a broadband modem with a plain old phone. And other companies ...

IP telephony, or voice over IP, is now commonplace in many large enterprises. So why has it not been successfully ported to an area where it can offer great benefit - the call centre? IP-based call ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Laurent Philonenko: The value of implementing IP telephony on ...

WASHINGTON — Elon Musk's social media platform X has made audio and video calling capabilities available to all users, not just those with paid accounts. But a privacy issue has emerged from the ...

Call Center: What's the real value of IP in the call center? Is it something that managers and in-center personnel need to worry about? Richard Costello: The real value of IP in the contact center is ...