Public-sector CIOs are taking notice of the rapid rate at which private industry is adopting IT Infrastructure Library (ITIL) best practices. The latest set of best practices, known as ITIL V3, with ...

We’ve all been paying attention to the IT Infrastructure Library as it pertains to managing IT services. But the Gold Book – or ITIL’s guide for application management – is not so familiar or even ...

Pressures to decrease cost, increase reliability, and comply with local regulations conspire to make it harder than ever for IT to deliver business services efficiently. We are fast approaching the ...

Performance Management (PM) comprises four fundamental ITIL-defined processes that build upon one another. Incident management is the foundation, with availability management above it, then capacity ...

My major premise is that ITIL (according to its proponents, at least) defines professional standards for IT management. My minor premise is that ITIL and The Cloud are incompatible. My conclusion: ...