More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer ...

Long customer wait times are now making headlines (again) as frustration with our ‘Big 3’ telecoms have boiled over. A recent investigation by CBC News has highlighted a growing wave of complaints ...

(CNN) — The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...