Do you use a remote support app to help diagnose problems with relatives' phones? Survey shows just how popular this is.

When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

Jeff Carlson writes about mobile technology for CNET. He is also the author of dozens of how-to books covering a wide spectrum ranging from Apple devices and cameras to photo editing software and ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Remote desktop software like HelpWire aids real-time support for remote employees by slashing downtime and elevating the ...

While some companies have adopted “bring your own device” policies that allow employees to use their personal phones, laptops and other tech equipment for their work, many still opt to provide primary ...