Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are many forms of leadership. A customer-focused ...

When I got my first corporate job, it didn’t take long for coworkers to label me as “the positive one” in meetings. In general, it takes a lot to upset me, and I always strive to look for the good in ...

Becoming a successful manager is far from straightforward. Leading people requires a series of crucial characteristics, and research suggests one of the most important is positivity. A Harvard ...

How can leaders have the greatest impact on others’ performance? Surprisingly, it’s not about leading with information and influence. It’s also not about showing up in an overly outgoing or ...

Forbes contributors publish independent expert analyses and insights. I write about the psychology of leadership, tech and entrepreneurship. Among the many psychological ideas that have invaded ...

While it has long been said that we operate in a fast-paced ever-changing environment, recent global events and trends ...

When it comes to ensuring a safe and healthy work environment, one factor stands out above the rest: leadership. The way leaders approach safety can make or break an organization's entire safety ...

If I had to pick the most impactful manager I’ve ever had, across my entire career, it wouldn’t be someone from Big Tech, an administrator from the ivory tower with a PhD, or a corporate titan. It ...

For me, the most memorable event in the FIFA World Cup wasn´t the goal scoring, the lifting of the golden trophy or the multimillionaire superstars. It was the wonderful story of the Japanese squad ...