PALO ALTO, Calif.--(BUSINESS WIRE)--SymphonyAI Retail CPG, a SymphonyAI division, today released global shopper research that reveals how data-based, customer-centric product assortments can grow a ...

Your product taxonomy has a significant impact on the ecommerce journey. If you don’t describe products using the language shoppers actually use, it can create a cascading series of problems that can ...

*We’ve all heard it: “The customer is always right.” But in reality, how many businesses actually live by this principle? In the age of digital disruption, the companies that thrive aren’t just the ...

From Fortune 500 companies to startups, companies that prioritize customer centricity stand out in the market. They understand that customers are more than just revenue sources—they are the foundation ...

A customer-centric AI strategy has become more than a technological asset — it's a pivotal component of business success. As we witness the digital transformation of commerce — a statement that is ...

Customer-centric cultures perform. Creating an engaged, customer-obsessed culture requires digital employee experience investments that are no less important than external, market-focused digital ...