When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.
Opinions expressed by Entrepreneur contributors are their own. In spite of the popularity of online shopping, most people still prefer talking to a live customer representative when they have ...
DEAR MISS MANNERS: Two overused phrases bother me: 1. “That’s a great question.” The first time someone said that to me, I thought I must be clever. Now, that phrase is so overused, it’s just filler ...
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