For the past three decades, I have been a fierce advocate for mortgage servicing innovation that supports the industry’s forward momentum while increasing operational efficiency and exceeding customer ...

Customer service is at its own “faster horses vs. automobiles” moment.

From pressing zero to staying silent, Lifehacker outlines clever tactics anyone can use to bypass auto-menus and reach an ...

In the ever-evolving world of mortgage servicing, delivering an exceptional customer experience at every stage of the customer’s journey is a crucial differentiator. Having spent my career focused on ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Providing great customer service extends far beyond answering the phone, dressing professionally, and simple pleasantries. “It's really all about the spirit of serving your customer every step of the ...

Each year, Norfolk Southern (NS) conducts a comprehensive customer survey to gauge service performance and identify ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

The Customer Care team at United Bank has been named Service Team of the Year in the National Customer Service Association ...

CEO Christopher Nassetta said solving a problem for a guest makes them more loyal to a brand than perfect service.

Dmytro Lazarchuk is a co-founder and CEO of Relokia with over 8 years of experience in digital marketing and data migration services. It may come as a shock (or not) to learn that some companies ...