Bisignano says Social Security Administration's phone helpline wait times have reached a record low

Long waits when calling the Social Security Administration's 800 number have been a legacy issue. Commissioner Frank ...

How to Handle Social Security Customer Service Problems

If you have questions about your Social Security payments, you might need to contact the Social Security Administration for ...
CNN

Social Security says agents answer the toll-free phone line in 8 minutes, on average. Here’s why that’s misleading

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...