to be more competitive and profitable is IP telephony. “IP telephony is an up and coming technology that is going to be the standard in a few years,” says Mike Bond, CCIE, senior network VoIP engineer ...

The scenario would always play out the same way. With your normal analog desk phone, you would place a call to speak to someone in another organisation, normally one in the financial sector with more ...

IP telephony is no longer just for companies that do a lot of geographically disparate work. Our columnist gives you the long-distance view. Years ago I remember being very interested in an issue of ...

There’s no doubt that Microsoft could enter the IP telephony market. But why would the software giant want to enter an area so foreign to its core business? Well, the answer is IP telephony is moving ...

This excerpt is from Chapter 1, “What Is IP Telephony Security and Why Do You Need It?” and is intended to provide you with an introduction to the world of IP telephony security. IP telephony is a ...

The codes and commands used to establish and terminate a phone call over an IP network. The protocol supports such features as conference calling, call waiting and call transfer. The primary IP ...

Over the past few years, the callcenter industry has seen a conversion from closed proprietary solutions to a more open, standardsbased environment. Many believe this year will result in modest growth ...

Is IP Telephony saving your company cents per hour on Telecom but costing you dollars per hour in lost productivity? Telepresence shook up the video conferencing market by offering very high quality ...

You’ve studied the promising return on investment for IP telephony and researched vendor solutions that appear to fit your company’s needs. If you’ve done your homework, you also know that merging ...

Businesses are failing to secure their IP telephony networks because of a lack of knowledge, according to one veteran VoIP engineer. Eric Vyncke, author of LAN switch security: What hackers know about ...

The two-way transmission of voice over a packet-switched IP network, which is part of the TCP/IP protocol suite. The terms "IP telephony" and "voice over IP" (VoIP) are synonymous. However, the term ...