If your company is in the process of considering help desk software, then you know there's a lot to consider. Pricing, features, and usability are among the many characteristics that can leave you ...

WhatsApp for Zendesk Enables Help Desk Support to 1.5B Users Companies using WhatsApp for Zendesk can now respond quickly to 1.5 billion chat users in 180 countries using one of the most popular ...

Zendesk Focuses on Communities, Conversations With Latest Help Desk Offerings Zendesk launched new social media messaging integrations as well as Zendesk Gather, a peer-based support solution that ...

Zendesk, a Danish startup that markets a nifty cloud-based, on-demand help desk system, has raised an undisclosed Series A round of funding from Charles River Ventures which it intends to use to ...

Our team tests, rates, and reviews more than 1,500 products each year to help you make better buying decisions and get more from technology. Zendesk for Service now boasts better support for ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...

Zendesk has further integrated its Web-hosted help desk application with Twitter, making it possible for customer service agents to monitor Twitter posts and act on them from within the Zendesk ...

Zendesk has always been known as a customer service cloud application, and while its focus remains on the customer, it is attempting to expand the mission using data to drive communication and ...

For its basic Essential plan, Zendesk begins at just $5 per agent per month (billed annually) or $9 per agent per month (billed monthly). This entry-level plan gets you unlimited email and social ...

Customer service software provider Zendesk is betting big on conversational business solutions and the power of peer-driven communities to help its subscribers offer more comprehensive and engaging ...

Zendesk for Service now boasts better support for multichannel ticket management, custom agent and manager environments, and a huge app marketplace. Just be prepared to pay for it. Along with ...