Viven has emerged from stealth with an employee digital twin to improve collaboration. Viven CEO and Cofounder Ashutosh Garg ...

At its AI customer service summit, Pioneer, Intercom shared the latest evolution of its AI Customer Service Agent - Fin 3.

I've been getting a bit punchy lately covering far too many HR solutions. The latest briefing apparently pushed him over the ...

Following more AI announcements at its AI Summit last week, we speak to Adrian McDermott, CTO of Zendesk, about the ...

Salesforce's Paul O’Sullivan discusses how to harness operational cohesion and a bold creative vision for AI to become a true ...

The Social Services department of Barcelona City Council delivers social care to more than 200,000 people, about 15% of the ...

David Yurman is a privately-held jewelry company based in New York. Founded by a sculptor and a painter, the House of Yurman ...

Agentic AI technology can free up human beings from repetitive tasks that can be automated, leaving people free to apply ...

It's only been a year since Agentforce was first mentioned at 2024's Dreamforce. Twelve months on Salesforce CEO Marc Benioff ...

People have been trying to build an operating system for the Web for more than a quarter century. Can The Browser Company and ...

Qualtrics is betting that mastering patient experience in healthcare - one of the most complex and regulated industries - ...

Salesforce’s Chief Operating and Financial Officer (COFO) Robin Washington is in reflective mood during a catch-up at this ...