Salesforce just agreed to pay more than twice its ExactTarget price for Braze. What does overlap, pricing and roadmap look ...

Build the business case, establish a unified technical foundation and work your way up to high-stakes interactions.

Designed for real-time customer conversations at scale, Voice delivers human-speed responsiveness and is available self-hosted for $1 per million characters. MOUNTAIN VIEW, CA — October 20, 2026 — ...

New value-based pricing for Gainsight CS opens the platform to every team and agent responsible for retention; Agent Studio enters betaLONDON, Oct. 20, 2026 (GLOBE NEWSWIRE) -- Gainsight, the customer ...

Kit answers from customer data, internal documentation and the ChurnZero Knowledge Base, helping customer growth teams put that knowledge to work across their accounts. WASHINGTON, Oct. 20, 2026 ...

Any agent with write access can turn one bad decision into a segment and a repeated action. Lifecycle teams need intervention ...

MAICON 2026 warned that cutting junior roles today cuts tomorrow’s senior marketers, and made the case for turning ...

New guardrails let customers cap credit use, swap seats for credits and pick pay-as-you-go or flat-rate billing — easing ...

Starbucks stopped buying visits with discounts and started funding baristas. Here is what that shift means for marketers ...

Regulators now expect proof behind every claim about what automation does for customers. CX leaders hold that evidence. Few ...

Martech budgets just hit a five-year low, yet half of stack capability goes unused. A four-factor audit shows what to cut ...

Brands have spent years making product stories consistent across campaigns and channels. AI-assisted shopping creates a ...