The NetEye Conference 2025 in Verona offered a full day of d eep-dive sessions, live use cases, and peer-to-peer learning – ...

Artificial intelligence will absolutely change the service desk and the way we all work. But it won’t replace it. It will ...

Recently Icinga DB Web had a new security release, fixing a vulnerability where protected or hidden custom variables could be inferred by any user with object visibility by abusing comparative filters ...

Customer experience is a crucial factor for the success of any IT support team. Often, agents manage tickets without a clear understanding of the customer’s emotional state, making it difficult to ...

Grafana has become one of the most used modules of NetEye. As many of you know, it’s very easy to export and import individual Grafana dashboards using the existing export functionality via JSON. [1] ...

During my experience as a Würth Phoenix consultant, I’ve seen a pretty long list of broken Icinga 2 configurations. Several times, customers have begun a scheduled meeting with something like “Hey ...

CVE-2025-54988 (Apache Tika): CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H/MPR:L For a detailed overview of the security issue(s), including the impact, CVSS score ...

Welcome to version 4.38 of our NetEye v4 Unified Monitoring Platform. The Church of St. John in Ranui, set against the breathtaking Dolomites in the Funes Valley, welcomes you to this release. This ...

These release notes for EriZone 5.9 describe changes and improvements, and provide information on how to upgrade. 1. Upgrade the OTRS Framework to version 5.0.42. It is important to use the adapted ...