In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Ensuring autonomous workflows perform with consistent reliability and accuracy is core to customer experience; CX assurance ...

Metrigy’s study of 307 companies found that attacks on collaboration platforms are continuing to increase. This year, about ...

“Our AI agents are goal orientated, autonomous digital workers that can handle tasks as a human would,” said Julian Dawkins, senior product marketing manager at Infobip. “An appointment booking AI ...

This week’s earnings call was also notable in Salesforce’s emphasis on its new term: the “agentic enterprise.” First used during its October 2025 Dreamforce event, the term “agentic enterprise” was ...

Today, ServiceNow announced several new agentic AI capabilities for its platform: AI Agent Studio, which allows an organization to build and customize AI agents; pre-built AI Agents designed for IT, ...

Over the past year, it’s become evident ServiceNow and Salesforce are engaging in a protracted wrangle over which platform may end up orchestrating the entire customer journey from call center to back ...

"Cisco's new Webex Receptionist effectively challenges competitors RingCentral and Zoom with its simple and intuitive interface," wrote Brent Kelly, Principal Analyst at Omdia in an emailed statement.

Welcome to No Jitter’s Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. In ...

Last week at Google Cloud Next 2025, we saw a lot—from big-picture AI infrastructure announcements to small moments inside tools like Chat, Meet, and Docs. Yes, the announcements were about AI—but the ...

NiCE announced today its intention to acquire conversational AI market leader Cognigy for a deal that values Cognigy at approximately $955 million, more than 25 times its revenue multiple of $37 ...