The marketplace call center for Blue Cross Blue Shield of Michigan, the state’s largest public health exchange insurer, has ...

Amman, Jordan: With Truecaller Customer Experience Solution showcasing its Business Name in Arabic, along with Call Reason ...

Credit card impostors often pose as bank employees, tricking customers into revealing CVV, expiry date, and OTT to steal financial information and commit fraud.

AI is helping UnitedHealthcare make healthcare navigation more personal, giving members clearer guidance while keeping human ...

Warm, hand-pressed tortillas, stone-ground masa, epic tamales, and fresh salsas—step inside the Florida tortillería turning ...

Cochlear is starting to make use of the AI capabilities in its Amazon Connect contact centre platform, automating its ...

Medicare-related scams seem to be on the rise and, particularly during open enrollment time, the phone calls can be relentless.

One year after prosecutors say Luigi Mangione brazenly assassinated UnitedHealthcare CEO Brian Thompson in midtown Manhattan, ...

Q2 2026 Earnings Call December 4, 2025 8:30 AM ESTCompany ParticipantsPeter Brereton - CEO, President & DirectorMark Bentler - ...

Although this year’s official Giving Tuesday falls on Dec. 2, my hope is that those who are able will embrace its spirit by ...

Collision repair’s future “will be decided by who connects the deepest,” he wrote in one post. “Efficiency and AI are powerful … but human connection, elevated soft skills — listening with empathy, ...

The real competitive advantage now lies in protecting your customers from that turbulence and making sure they feel ...