Quiq reports that retaining customers is crucial for profitability. Effective strategies include personalizing communication, ...

An inaugural J.D. Power study reveals that mortgage servicers lag in mobile app development, impacting customer satisfaction.

A new survey finds that 71% of consumers say that most of the companies they do business with need to improve their customer ...

First look at 2025 holiday shopping shows 78% of consumers used AI for help, yet only 29% say it improved their experience ...

Chatbots won’t help if they’re trained on bad foundations.

The most valuable lesson I’ve taken from waitressing is understanding what people really want from an experience.

Latest partnership leverages AI to enhance customer experiences and streamline operations across the enterprise ...

B2B Service Support Officer at Flow, Alicia Tucker has received the Consumer Advisory Committee on Utilities (CACU) Customer ...

A customer services apprentice undertaking her training through City of Wolverhampton College beat off tough competition to ...

Investments to in-store customer service helped drive the strongest comparable sales growth in 13 quarters, CEO Tony Spring said.

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

In the customer service realm, various studies have shown that call center agents are at a higher risk of suffering from mental health issues. One report suggested that more than 8 in 10 call center ...