Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Microsoft just dropped a shocking report revealing 40 jobs that could be replaced by AI in 2026 Based on 200,000+ real-world ...

Sobot ranked in 252 reports and earned 32 badges in G2 reports for Winter 2026, including 7 leader badges. The strong ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

Many have negative associations when it comes to customer service provided by artificial intelligence, but Chetan Dube insists it can be done right. The 59-year-old billionaire AI pioneer is the CEO ...

The 2026 CX roadmap must shift from reactive fixes to proactive, cross-functional planning, measurable customer value, & long ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

Dental Intelligence Appoints Customer Experience Veteran Miles Dunn as VP of Customer Support, Reinforces Commitment to ...