Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

As the century-old mantra falls into obscurity, CX leaders contend with nuance and the true range of customer behavior.

Dear Editor, I am writing to draw attention to a customer service breakdown at Jamaica Public Service (JPS) that should alarm ...

Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

A total of seven convenience store retailers made the new ranking, including: Buc-ee's (No. 13) QuikTrip Corp. (No. 16) Kwik ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

If you're craving the celebrity chef experience, Gordon Ramsay has an entire fleet of global restaurants. These are the ...

Auditors credited the improvements in the Social Security system to a new telephone customer service system, changes in ...

CableTV.com has released its annual customer satisfaction awards. Spectrum secures bragging rights in multiple categories. DRAPER, UT, UNITED STATES, January 5, 2026 /EINPresswire.com/ — CableTV.com ...

WILMINGTON, N.C. (WECT) - Avelo Airlines will reduce service at Wilmington International Airport starting in late January.

Coinbase Global Inc. Chief Executive Officer Brian Armstrong said that a former customer service agent for the largest US crypto exchange was arrested in India, months after hackers bribed customer ...

These top-rated hair growth treatments are loved by shoppers and can help with reducing shedding and supporting hair health, ...