In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

The hospitality industry has undergone an incredibly challenging 18 months. The path ahead as we emerge from the pandemic has presented new opportunities, methodologies and ideas on how we view the ...

The Government of India’s Ministry of Tourism has carried out a capacity building training programme for hotel housekeeping teams, signalling a broader effort to improve service quality and ...