As companies continue to use AI to automate more lower-level functions, Salesforce's VP of Workforce Innovation Ruth Hicken ...

Nathalie Scardino, chief people officer at Salesforce, reveals the three-metric framework the company uses to measure ...

As companies look to become an Agentic Enterprise, success will depend on their workforce's ability to harness and apply ...

The company says that improving AI competency will allow a human workforce to enjoy greater agency within their jobs in ...

The U.S. Judicial Panel on Multidistrict Litigation sent more than 50 data-breach cases against TransUnion to U.S. Senior District Judge Robert Gettleman in the Northern District of Illinois. Many ...

Discover how to test for multi-user vulnerabilities. Four real-world examples of tenant isolation, consolidated testing, and ...

Leaders trying to scale AI tools across the organization contend with employee resistance, communication breakdowns and a ...

Make no mistake, either Agentforce is Salesforce's future or its future looks pretty bleak. For now, most CRM investors are ecstatic about the product's possibilities. Ditto for its just-announced ...

Every CEO I meet thinks their AI strategy is simple: implement tools, boost productivity, and stay competitive. The reality ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with real enterprise adoption and ROI.

Age UK, Yorkshire Wildlife Trust and RSPCA reveal the CRM, digital experience platform, and other marketing technologies they use to help boost support.

AI agents are moving rapidly from experimentation to everyday business use, but choosing the right platform can feel ...