The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Consumers know what keeps them awake or makes them happy. If a brand creates less "generic entertainment" content and ...

A new survey from Forrester suggests that many B2C CMOs are planning to make the customer experience (CX) their top priority ...

In this week's Ask the Editor Q&A, Joy Taylor answers questions on the 20% tax deduction for qualified business income or QBI ...

Plus, the end of Windows 10, and Xero's big buy, and seven other developments in accounting technology you may have missed.

It’s not often a 40-year-old, $180bn software platform brings in the builders for a complete refit, but as many Intuit ...