Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

The legislation puts guardrails around how food delivery companies handle service issues and to what extent it can rely on ...

KLANG Royal City Council (MBDK) has pledged to handle complaints promptly via all channels to build public trust.

Helpline and call centre staff are a bunch of hardworking people who often get abused by customers, writes Caitríona Redmond ...

It is tempting to seethe silently and then vent online afterwards, but here is how to get what you want at the time.

Last year, an elderly customer with medical issues was told their phone service would take weeks to fix. Vermont’s state ...

Insure.com reports that the best auto insurance for 2026 includes Travelers, GEICO, and Nationwide, with premiums varying ...

Costco is modernizing a process members have long griped about, making one of the store’s best deals more accessible. Costco has never been super big on technology. That has included how it takes ...

WiseTech’s call to cut loose an American logistics software business it claimed was part of a broader “strategically ...

Sometimes switching mobile carriers is necessary to get the best price and coverage. But the process can be a hassle, especially if you have to upgrade your phone at the same time. Luckily, with the ...

The case examined allegations of market access denial and abuse of dominance in digital advertising and search services. The ...

The path forward with a victim who is: Cold-hearted: The target has a personality that tends to keep others at a distance.