I was recently asked how I start a typical workday. What one good habit can I share to help others manage end-to-end technology services? Without hesitation I responded, "I dial into our day-start ...

The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form ...

Virgin Blue is implementing a new service management system this month as the airline moves towards adopting the Information Technology Infrastructure Library (ITIL) framework. Virgin Blue general ...

Florida’s Sarasota County joins a growing number of governments deploying IT best practices to improve their help desks. Implementing ITIL has boosted team collaboration and led to “fewer surprises,” ...

(Lakewood, Colo. – June 8, 2015) Jefferson County Public Library (JCPL) announced today that Patrick J. Klein has accepted the position of IT Director for the Library, effective June 17. “Technology ...