Verizon does damage control after massive outage angers customers

Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

'Your whole life is on the phone.' Should companies like Verizon be forced to refund you the next time there's a major outage?

As of now, there are essentially no federal or state laws requiring automatic refunds in the case of service outages, according to John Breyault, a vice president at the National Consumers League. But ...

Verizon outage compensation: How to claim $20 credit after January 14 outage?

Verizon faced a significant mobile service outage on January 14. The company apologized to its customers and offered $20 compensation.