An official probe into the massive Verizon outage has begun even as an expert has flagged the ‘suspicious’ timing, given tensions with China and Iran.

As of now, there are essentially no federal or state laws requiring automatic refunds in the case of service outages, according to John Breyault, a vice president at the National Consumers League. But ...

Earlier this week, Verizon sparked outrage after a major service outage affected millions of its customers. On Jan. 14, an ...

Verizon faced a significant mobile service outage on January 14. The company apologized to its customers and offered $20 ...

"Users should expect a text from Verizon that apologizes for the outage inconvenience and has a link to get the credit," said ...

Following this week's major outage, Verizon customers were offered $20 in account credits — but Visible users only get $5.

From safety risks to financial hits, Verizon customers recount the nightmare of Wednesday's 10-hour nationwide outage.

Verizon's service is now recovering following a major outage which left many users reporting no service and seeing an SOS ...

Verizon is offering a credit after more than a million customers were without service during a seven-hour outage that ended ...

Verizon issues $20 credit to customers after Wednesday network outage. Business accounts contacted separately for ...

"We did not meet the standard of excellence our customers expect," Verizon said after the more than 10 hour outage.