Research questions The paper explores which type of quality aspects (structure, process, outcome) most strongly determines patients' overall assessment of healthcare, and whether there is a variation ...

2 Agency for Clinical Innovation, NSW Ministry of Health, Faculty of Health, University of Tasmania, Australia 3 School of Nursing and Midwifery, Deakin University, Melbourne School of Health Sciences ...

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Healthcare institutions continue to face challenges in providing safe patient care in increasingly complex organisational and regulatory environments while striving to maintain financial viability.