The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

In 2025, businesses will continue to migrate their contact center solutions from legacy on-premise hardware and software to cloud-based contact center solutions (CCaaS). And it’s shaping up to be the ...

VentureBeat presents: AI Unleashed - An exclusive executive event for enterprise data leaders. Network and learn with industry peers. Learn More In 2019, Contact Center AI, a Google Cloud service that ...

When it comes to software, cloud-based anything is all the rage, and contact centers are no exception. In fact, DMG Consulting estimated the revenue size of the cloud-based contact center ...

There is a fundamental shift underway in how consumers interact with businesses. According to research from Ovum on consumer preferences for customer service, the use of email, Web chat, Web ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise and Public Sector Demand for Cloud Solutions The 8x8 Open Channel Program ensures every member of 8x8’s channel community, from ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. In a study ...

Channel partners agree that cloud contact center is one of the hottest areas in IT right now. What isn’t clear is whether a best of breed approach, or a single vendor for all CCaaS and UCaaS needs is ...

SAN FRANCISCO--(BUSINESS WIRE)--LiveVox Inc., the provider of the Private VoIP Cloud™ and integrated contact center applications, today announced that it has developed an integrated ACD/PBX for its ...

More consolidation is afoot in the world of cloud-based voice services. Today, Vonage — once a VoIP pioneer that today offers cloud-based unified communications and other IP services in the business ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...