Asian consumers are increasingly open to using artificial intelligence (AI) in customer service to achieve faster, more ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

Charles Sturt University has deployed an after-hours chatbot capable of showing empathy rather just giving than wooden ...

Overview: Voice AI agent development firms are enabling businesses to automate calls, customer support, and conversational ...

Silverback AI Chatbot today announced a significant expansion of its conversational intelligence framework, introducing new ...

Sinch reports that by 2026, customer communications will heavily rely on AI, conversational messaging, and personalized ...

When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything else and that is customer experience (CX). The leaders that are standing out ...

There's no happier surprise than boarding a plane and realizing you have the entire row to yourself. Imagine having enough space to use both armrests, recline your seat without starting an altercation ...

DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The Pennsylvania Turnpike Commission has introduced Miles, an AI-powered chatbot, to enhance customer service on its website. Accessible at no cost through www.paturnpike.com, Miles offers timely and ...

Did you know you can customize Google to filter out garbage? Take these steps for better search results, including adding Lifehacker as a preferred source for tech news. Amazon is one of the biggest ...