ICE Customer Service is uniquely designed for the mortgage market and provides servicers with a solution that improves the experience for both customers and support representatives. Customer Service ...

The convenience store—konbini—is at the centre of daily life in Japan; it's not just a place you just leg it down the road to ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Understanding the basics is essential for success in any field, and that includes customer service. Good customer service can make or break a business. In order to ensure your associates remember and ...

FEI Co. and KLA-Tencor Corp. today said they are teaming up to offer a system of defect inspection, review and analysis tools that incorporates both KLA-Tencor’s electron beam (e-beam) and FEI’s ...