Banks Push Past AI Skepticism to Reinvent Customer Service

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation and Deliver Faster, More Personal Support

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

InKonbini, the third-person Japanese convenience store sim, changed my perspective on customer service, and you can join me stacking shelves in the free demo

The convenience store—konbini—is at the centre of daily life in Japan; it's not just a place you just leg it down the road to ...