ICE Customer Service is uniquely designed for the mortgage market and provides servicers with a solution that improves the experience for both customers and support representatives. Customer Service ...
Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...
The convenience store—konbini—is at the centre of daily life in Japan; it's not just a place you just leg it down the road to ...
Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...
NASHVILLE, Tenn.--(BUSINESS WIRE)--Wealth Access, the leading customer data insights platform that unifies and enriches data to power hyper-personalized experiences for financial institutions, has ...
KUALA LUMPUR, March 20 (Bernama) -- NTT Communications Corporation (NTT Com), Toei Company Ltd and NTT QONOQ INC jointly announced the immediate launch of a customer-service demonstration using a ...
Enabling new standards in secure contact centre engagement via channels most convenient to the customer across video, voice and messaging Eric Bilange, Head of Rich Engagement Services at Acision, ...
FEI Co. and KLA-Tencor Corp. today said they are teaming up to offer a system of defect inspection, review and analysis tools that incorporates both KLA-Tencor’s electron beam (e-beam) and FEI’s ...