The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Internet service provider Octaplus, which sells broadband packages to consumers via various full fibre networks, has today ...

SBI has declared its Clerk Preliminary Examination results for 2025, with qualified candidates advancing to the Main ...

EastWest Ageas announced recently that it is harnessing artificial intelligence (AI) to significantly enhance its sales and customer advisory processes, marking a strong push into the digital realm to ...

The end of 2024 saw Microsoft Teams surpass 320 million global users, with more than one million organisations actively using ...

Imagine you are all set to buy your dream home, have done your research, found just the right project, and then there is that ...

Crescendo Multimodal AI builds on Crescendo’s Voice AI capabilities introduced in early 2024, and its broader AI Suite, a plug and play enterprise-ready system. Additional updated components to ...

DirecTV has been operating in a harsh new reality that many of its telecom industry competitors also face. Over the past few years, many consumers have been rapidly ditching cable services (which have ...