The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Compartés reports Gen Z favors personalized gifting over generic items, valuing authenticity and emotional connection in ...

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

Are you frustrated with crowded digital channels and disappointing ROI? This article reveals why direct mail might be your ...

Ready for your closeup? If you use a DirecTV Gemini device, your face might appear on your television screensaver next year. I'm a Fitness & Nutrition writer for CNET who enjoys reviewing the latest ...

AI has already reached a major inflection point, but recent headlines signal the rise of a powerful new chapter: agentic AI. Unlike traditional AI systems that react to prompts, agentic AI introduces ...

Chick-fil-A, for a host of reasons, might be the most microscoped drive-thru in America. But it usually owes to one of two points. Firstly, the volumes running through these locations rival some of ...

Customer loyalty is a customer’s willingness to repeatedly return to a company to conduct some type of business due to the delightful experiences, quality of products or services, and the value they ...

PALO ALTO, Calif., Sept. 23, 2025 (GLOBE NEWSWIRE) -- Talkdesk, Inc. today introduced Talkdesk Commercial & Residential Services Experience Cloud™, a customer experience automation (CXA) platform ...