How Leaders Can Encourage A Customer-First Mentality

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Ovatu Wins a 2025 Global Recognition Award for Outstanding Customer Service Excellence

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Beyond generic: Why Gen Z’s desire for custom experiences makes luxury gifting a retention edge

Compartés reports Gen Z favors personalized gifting over generic items, valuing authenticity and emotional connection in ...

Target launches ‘10-4’ training, encouraging workers to smile at customers

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.
The Economist

The 10-4 rule for interacting with customers

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...