How Leaders Can Encourage A Customer-First Mentality

The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

Ovatu Wins a 2025 Global Recognition Award for Outstanding Customer Service Excellence

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

Beyond generic: Why Gen Z’s desire for custom experiences makes luxury gifting a retention edge

Compartés reports Gen Z favors personalized gifting over generic items, valuing authenticity and emotional connection in ...

Target launches ‘10-4’ training, encouraging workers to smile at customers

Target rolled out new customer service training for the holiday season as the retail giant works to boost sales and improve shopper experiences during the critical revenue period.
The Economist

The 10-4 rule for interacting with customers

The final way policies like 10-4 can backfire is by making employees feel murderous. There are reams of research to show that autonomy is correlated with job satisfaction. Giving people precise ...

5 Reasons Why Direct Mail Deserves a Comeback in Your Marketing Strategy

Are you frustrated with crowded digital channels and disappointing ROI? This article reveals why direct mail might be your ...
KIRO-TV

Eli Lilly, Walmart partner to bring Zepbound to customers with direct-to-consumer pricing

Eli Lilly and Company and Walmart have announced a partnership to offer Zepbound single-dose vials at Walmart pharmacies. The move will start nationwide in mid-November and will have ...
Hosted on MSN

First Direct Sets Dates for £175 Payments to Customers

First Direct has revealed the key dates and detailed the specific requirements for customers to receive the £175 bonus when switching to a 1st Account current account. Those interested in securing the ...