Margarita Santos was at home in Porter Ranch, cleaning the house she and four family members rent, when her phone rang early this month. The last year has not been easy on Santos. In July 2020, she ...

As some U.S. hotels hung on to practices they adopted during the early stages of the coronavirus pandemic — such as eliminating daily room cleanings — the number of hotel housekeepers fell by more ...

Las Vegas resident Ryan Pulliam had a great time during his Fourth of July weekend getaway, soaking up the sun on a California beach with his 4-year-old son, Reid. But the state of their room at the ...

Cristina Velasquez has cleaned up almost every imaginable mess during her 21 years as a hotel housekeeper, but the scene awaiting her when she opened the door to a room at the Hilton Garden Inn in ...

The hotel industry says doing away with daily room cleanings keeps guests and staff safe. But housekeepers say it is a step toward cutting earnings and job security. By Tariro Mzezewa In the past four ...

These are tough times in the hotel industry, especially if you’re a housekeeper. During the pandemic, hotels began doing away with daily housekeeping as a way to reduce the spread of COVID-19. That ...

PROVIDENCE, R.I. — By day, Carmen Castillo works as a hotel housekeeper, making beds and cleaning rooms. By night, she's sitting on committees and voting on decisions at City Hall — she was recently ...

Leaving out the "do not disturb" sign during your entire stay does not make a housekeeper's job easier. Catherine McQueen via Getty Images Being a hotel housekeeper is hard work. The job can involve ...

Some hotels have started giving their room attendants portable safety devices. Orlando Toledo was in his office at the Quin Hotel in New York City when he saw an emergency alert pop up on the computer ...

With most coronavirus pandemic regulations lifted in the U.S. and hotels seeing a resurgence of visitors, many hotel employees have returned to work. But not all. Hotels have cut back on daily room ...

Tipping in hotels is one of those things that we know we’re supposed to do, but can easily get away from us as we’re quickly packing up our belongings to make the check-out time. For years, I never ...